Frequently Asked Questions
Everything you need to know about bringing PRYSM quality into your home.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Smaller decor items typically arrive within 5-7 business days, while larger furniture pieces requiring white-glove delivery may take 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, PRYSM ships exclusively within the continental United States and Canada. We are working on expanding our logistics network to support international shipping in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable unless they arrive damaged or defective.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's portal. You can also view your order status by logging into your PRYSM account.
Are your materials sustainably sourced?
Yes, sustainability is a core value at PRYSM. We partner with artisans and manufacturers who prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Affirm.